Terms & Conditions

TERMS

OVERVIEW

This website is operated by HANX Limited. Throughout the site, the terms “we”, “us” and “our” refer to HANX Limited. HANX Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including and without limitation to users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Registration as a patient on HANX is for the purposes of obtaining certain intimate health medicines from “HANX Fix'' products, as well as weight management medicines, as indicated on this website. HANX Fix provided by our partner Phlo includes treatment and management for thrush, cystitis, bacterial vaginosis and contraceptive pills. HANX Fix Weight Management is provided by our partner Blueco/Pharmalogic. Both of our partners have separate terms, which you can find below. Completing an online health-related questionnaire is for the purposes of ordering the medicine or medicine category you wish to obtain and if necessary, consulting with one of our clinician partners; and, if clinically appropriate in the circumstances, the prescription and dispensing by the relevant clinician of the relevant medicine to you, and the delivery of this medicine to you.

Please note that the Services are not to be used in an emergency situation. If you believe that you, or the person you are assisting, is in an urgent or emergency situation, you should immediately dial 999 or seek alternative emergency medical services.

If you need urgent medical advice for a non-life threatening condition call 111 from any telephone on a UK network or visit https://111.nhs.uk/.

It is important that all users of HANX have a safe and pleasant experience. These terms and conditions are in place so that as a user of this website you know what to expect.

Please read these terms carefully before you continue to use this website and engage our Services. If you do not understand any aspect of these terms and conditions, please let us know and we will clarify any queries you may have.

If you do not accept and agree to these terms and conditions, please abstain from using this website or any of the Services we provide. By registering and signing-up to the Services, you agree to be bound by these terms and conditions. We may change or modify these terms and conditions throughout time and it is your responsibility to make sure you are up to date with these changes.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature when using this site.

A breach or violation of any of the Terms will result in an immediate termination of your Services without notice.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason, at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are only used for convenience and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if any information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any historical information on our site. You agree that it is your responsibility to monitor changes to our site. Please remain up to date with the contents of the site and check in for any amendments.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without prior notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - HANX BRANDED PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as truthfully as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on an individual basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your specific expectations, or that any errors in the Service will be corrected.

SECTION 6a - “HANX Fix provided by our partner Phlo” PHARMACY TERMS

“HANX Fix provided by our partner Phlo” products include certain medications for which you need to register on our site before purchasing. You confirm that the information you provide during the registration process is accurate, up to date and complete. You agree to update your registration details promptly if they change. For purposes of the registration process, you warrant that the personal data that you are required to provide when you register as a patient is true, accurate, current and complete in all respects. You will notify us immediately of any changes to the personal data by updating these details on your online account; and that you are 18 years or older.                                    

We may use third party service providers to verify your identity so as to ensure that you are a genuine patient. By registering with us and signing up for the Services, you agree the appointed third-party service provider and/or any of their appointed agents can carry out all necessary searches, including searches of consumer credit records, in order to verify your information; and that you have read the third party service provider privacy policy and you agree to all your personal data being processed in accordance with the service provider's privacy policy.

Unless we notify you otherwise at the time of purchase, any pharmacy medicines we dispense are sold and supplied to you by our partner pharmacy (the “Pharmacy“) operated by Phlo Technologies Ltd, whose registered office address is C/O Gillespie & Anderson, 147 Bath Street, Glasgow, Lanarkshire, United Kingdom, G2 4SN with company number SC496769. The dispensing pharmacy address is Phlo Digital Pharmacy, Unit 1, Fifth Street, Manchester, M17 1JX  registered with the General Pharmaceutical Council with number 9011171. Email: pharmacy@wearephlo.com and Phone number: 02081919444.

The owner of the registered pharmacy is Phlo Technologies Ltd. The details of the current registered Superintendent Pharmacist is Dennis Ouko, Registration number: 2205052. 

By clicking on the registration numbers above, you are able to verify the pharmacy's registration and our superintendent pharmacists information. You are also able to check the pharmacy registration on the GPHC website.

HANX Limited will send our Pharmacy the information on your questionnaire in order to order the medications. Please note that the contract for the sale of pharmacy medicines will be between you and our Pharmacy. On ordering a pharmacy medicine, we provide the Pharmacy with your questionnaire answers, and a registered pharmacist will dispense the medication or be in touch via email or phone based on your answers with follow up questions. It is at the discretion of our prescribers to accept or decline an order based on their medical assessment of your completed questionnaire. Our pharmacists will review the questionnaire and, provided that they deem you suitable for remote medications, will confirm whether the ordered treatment is clinically appropriate for you and prescribe the ordered treatment. Any complaints around the prescription order will be discussed with the Pharmacy and/or manufacturer of the medication. By submitting a consultation you consent to the clinician accessing your  [Summary Care Record](https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients) to check your medical history and medication eligibility if required.

Upon receipt of your completed questionnaire and payment, our prescribers aim to respond within 24 hours on weekdays, and 48 hours on weekends. Please note that these timelines are only a guideline and, although we will endeavour to meet these timelines, we cannot guarantee them. Our prescribers make a decision as to whether it is in the best interests of the patient to receive a medicine once they have all the relevant information. Occasionally, this may require the prescriber to ask you for additional information further to the information that was provided in response to an online questionnaire. If it is determined by our prescriber that it is not clinically appropriate to prescribe the requested medicine or category of medicine, a refund will be issued to you within ten working days and a notification will be sent out to you, informing you of the reason why the treatment was declined. 

Commitment will not be binding on us until we prescribe your medication. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any orders.

 You agree to us commencing an assessment of your clinical suitability for medicines when you place the order and you will have no legal right to cancel your order under applicable consumer protection legislation, including, to the extent applicable, The Consumer Protection (Distance Selling) Regulations 2000 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under certain limited circumstances, we may, using our sole discretion and considering the circumstances, consider a cancellation request from you if we receive such a request prior to us confirming your order via email.

We are not responsible for delays outside our control. If our supply of the dispensed medicine is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

We cannot accept any medicine returned to us. However, should you, at your own cost, wish to return unwanted medicine to our Pharmacy, we will facilitate the destruction thereof in accordance with applicable regulations. Please contact us should you intend to return any unwanted medicines.

As the patient, you agree that you will answer all questions truthfully and fully, you will not register more than once, you will not register or complete questionnaires on behalf of anyone other than yourself and you will comply with any instructions given for each medicine.

You will ensure that no-one other than yourself has access to any medicines that we make available to you and, where applicable, you will ensure that any medicines prescribed in advance of need are not used beyond their expiry date. You will inform us if you have any side effects from the medications.

By registering on our Site, you will create a secure online electronic patient record which will contain a copy of these Terms and the Privacy Policy which you clicked and accepted, messages you receive from us, your personal details, and your orders. You acknowledge and agree that HANX Limited may archive your electronic patient records including your personal information, communication and treatments for a minimum of 8 years following the last consultation. Please see our Privacy Policy for further information.

SECTION 6b - “HANX Fix Weight Management provided by our partner Blueco/ Pharmalogic” PHARMACY TERMS

This service includes any medication dispensed as part of the HANX Fix Weight Management Programme provided by our partner Blueco/ Pharmalogic.

Healthcare & Pharmacy Terms (the Terms)

Before you use this service please note that we do not offer urgent medical advice or immediate medical attention. If you require urgent medical advice or immediate medical attention, please do not use this service. Instead, contact the following:

If you need urgent medical advice for a non-life threatening condition call 111 from any telephone on a UK network or visit https://111.nhs.uk/.

If you need immediate medical attention visit your nearest A&E or call 999 from any telephone on a UK network. You should call 999 in a life-threatening emergency only.

Additionally, this service operates as a ‘Distance Selling Pharmacy’. In line with this, it is limited and our healthcare partner cannot provide in-person services within their locations or access detailed information held by your GP or other records (other than as set out below, including SCR).

In using this service, you understand that this may limit our (or our healthcare partner’s) ability to provide some services effectively. If this is applicable, you may be able to receive this service from another provider or your NHS GP and we recommend contacting them where this is the case.

These Terms

We are HANX Limited, a company incorporated in England and Wales with company number 09886928, whose registered office is at Office 7, 35-37 Ludgate Hill, London, EC4M 7JN. We operate hanxofficial.com. To contact us, please email hello@hanx.co.uk.

Our HANX Fix Weight Management Programme includes the prescribing and supply of medications. Where this applies to you, the terms set out below along with all information and documents referred to in it will apply. Any website terms of use or terms of sale made available to you will also apply to any orders placed by you via this website but these Terms will apply where there is any contradiction.

Please make sure you read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services. By doing so, you confirm that you agree to these Terms and that you will comply with them.

If you have any queries about these Terms, please contact [EMAIL]. We recommend that you print a copy of these Terms for future reference. 

We reserve the right to amend these Terms from time to time. Please review them regularly to ensure you understand the terms that apply each time you use our services.

Our Registered Healthcare Partner

Our registered healthcare partner who prescribes, dispenses and supplies medication is Pharmalogic.

To contact our Pharmalogic, please call 03330 34 24 38 or email careclinics@pharmalogic.co.uk.

Pharmalogic dispenses the medication prescribed for you or sold to you from its pharmacy premises. which is located at 464 Ranglet Road, Bamber Bridge, Preston, Lancashire PR5 8AR. This will always be the case unless our Healthcare Partner or we tell you otherwise

The Pharmacy is registered with and regulated by the General Pharmaceutical Council (GPhC) under registration number 9010938 and is owned by MDS Healthcare Limited (a company registered in England and Wales with company number 08078964 and with registered office at 464 Ranglet Road, Walton Summit Centre, Preston, England PR5 8AR) and is part of the Issa Group. 

The Superintendent Pharmacist is Haroon Amanji, who is registered with the GPhC under registration number 2070534.

To verify the Pharmacy’s GPhC registration details and details of the Superintendent of Pharmacy, please visit the GPhC website https://www.pharmacyregulation.org/.

If you have any questions or complaints about Pharmalogic or the services they provide, please contact us on the details above or Pharmalogic directly.

If you wish to place pharmacy-related complaints (i.e formal complaints) you must do so in writing by email or post – these complaints cannot be taken by phone. This is to ensure that complaints are understood fully and that any subsequent communication is recorded.

Whilst Pharmalogic will try their utmost best to investigate this complaint and resolve the issue, if you are not satisfied with the outcome and do not wish to discuss this further with us or Pharmalogic you can instead contact the General Pharmaceutical Council (GPhC) by writing to them at 25 Canada Square, London, E14 5LQ. More information about the GPhC and how they handle complaints can be found on their website (https://www.pharmacyregulation.org).

The Prescribers

Our healthcare partner engages the services of clinicians who are registered in the United Kingdom with the GPhC and hold accredited pharmacist independent prescriber qualifications.

In addition to their pharmacy and prescribing training, each clinician is trained in how to conduct consultations remotely and how to safely and effectively prescribe the treatments included as part of your service.

The prescribers for this service are:

-    Haroon Amanji, GPhC Registration No. 2070534.

-    Khurm Azad: GPhC Registration No. 2071278

-    Musarat Yasmin Ahmed: GPhC Registration No. 2051156

The prescribers are Pharmacist Independent Prescriber based in England and registered with the GPhC. To verify their details please visit the GPhC website https://www.pharmacyregulation.org/.

For details of other prescribers who may be from time-to-time engaged by the Pharmalogic, please use the contact details above.

Note that each clinician is individually responsible for the prescription they issue.

Information Provided by You and About You

Some of our products and services include medications. In order to receive these services or buy these medications you will need to provide us with both personal information (such as your name and address) and sensitive personal information (such as your symptoms, medication you take and pre-existing medical conditions).

You must ensure at all times that the information that you provide to us is accurate, up-to-date and complete and that, if there are any errors, you correct these immediately.

Any personal information that you provide to us or our healthcare partner will be processed in line with the Privacy Notice available here.

You confirm that any information you provide is true and accurate and we and our healthcare partner are not liable for any inaccuracies in the information that you provide.

Note that you must notify us immediately (and update the details on your account) if at any point any information that you have shared with us changes or becomes untrue (for example, if you are investigated for a new condition, become pregnant or start taking a new medication).

Online Consultations & Further Consultations

Some services will require you to complete an online consultation form. Where this applies, you should take care to ensure that you understand the questions asked and that any information you provide here is up-to-date, complete and true. Any incorrect or false information may put your health at risk.

We will send the information provided to us on sign up and in the consultation form to the clinician and/or our healthcare partner for review and approval (including prescribing). We do not guarantee that a consultation review by the clinician and/or our healthcare partner will result in approval and issuing of a prescription. It is at the discretion of the clinician and/or our healthcare partner to approve or reject your order.

Our healthcare partner may also deem that an online consultation is not suitable in your case. In this case you will be required to consult with the clinician via phone or video consultation.

Please note that if you feel that an online consultation is not suited to your needs, or you do not understand the questions asked in the online consultation form, you too can request a phone or video consultation. This will need to be booked in advance and is subject to availability.

Check-In Forms

Some services will require you to provide information to the clinicians and/or our healthcare partner on an ongoing, regular basis. This might include information on how your medication is working for you, if you are suffering from any side effects and if you need any additional support. You agree that you will complete any check-in forms as required on-time and you understand that failure to do so may result in your treatment being interrupted or ceased and could harm your health.

Use of Your Information & Contacting You

You understand that the clinician prescribing your medication and the healthcare partner dispensing your medication will act in your best interest and will use the information you have provided to determine if the medicine is safe and appropriate for you.

The decision on whether or not to accept or decline an order is at our healthcare partner’s sole discretion, based on their medical assessment of the information that you have provided. You understand that any incorrect and / or inaccurate information may lead to harm to your health and even death.

If our healthcare partner has any further questions or wishes to clarify any information provided they will reach out to you via your preferred method of contact, this is usually via email or telephone.

If a decision is made that a treatment or medicine is not suitable for you, our healthcare partner will endeavour to reach out and provide an explanation of why the treatment was declined. In this case you will not be charged and if you have already paid this will be refunded to you in full within 30 working days.

SCR Access & Review

Most people in England have a Summary Care Record (SCR). Your SCR contains information such as your: (a) current medication, (b) allergies and details of any previous bad reactions to medicines and (c) name, address, date of birth and NHS number. 

A SCR will also contain additional Information, such as details of long-term conditions, significant medical history or specific communications needs, unless you have communicated to  the NHS or your GP that you do not wish for this to be included.

Our healthcare partner’s clinicians are trained Healthcare professionals and are able to access your SCR so they can make sure treatments they initiate and medication they prescribe are in your best interest. It allows them to make decisions safely with confidence and reduce the risk of prescribing errors.

If your GP has enabled it, you too can access the information that is held in your SCR via the NHS app.

Our healthcare partner’s clinicians and pharmacists will seek to review your SCR when reviewing your order, prescribing the medication and dispensing the medication. In some cases our healthcare partner will still be able to provide you with the treatment without access to your SCR. However, to ensure that you are provided with the best service, we strongly advise you to give our healthcare partner consent to do so.

In some cases, consent to access your SCR will be required for us to provide the services, you understand that without this we cannot prescribe or supply you with the medication.

You can contact our healthcare partner at any time to withdraw your consent, noting that this may mean they have to cease your treatment.

Record Keeping

In order for our healthcare partner to operate safely, they will create an electronic patient record for you. This will include any information you provide to us (or directly to our healthcare partner) and records of medication supplied to you. You consent to us (or our healthcare partner) storing and processing your information within our systems in order to maintain this record.

You understand that it is your responsibility to notify us and our healthcare partner immediately (and update the details on your account) if any information you have provided to us changes or becomes untrue (for example, if you are investigated for a new condition, become pregnant or start taking a new medication).

You understand that we or our healthcare partner may need to archive your information for a period of time, in. In most cases, this is eight (8) years after your last treatment, however some records are kept for different lengths of time and may be destroyed sooner.

Prescribing Medication

Age Identity Verification

In order to place an order for medication, you must be eighteen (18) or over and you must be in the United Kingdom. Our healthcare partner only delivers medication to addresses in England, Scotland, Wales and Northern Ireland (with the exception of our HANX Weight Management provided by our partner Blueco/ Pharmalogic, which cannot be used by customers based in Northern Ireland or other offshore locations).

To provide you with pharmacy services as part of your service, to ensure that you are a genuine patient and as the healthcare partner is providing services at a distance, your age and identity will need to be verified. In order to do this, third party service providers are used and they carry out the required searches, including searches on consumer credit records.

By signing up to a service or selecting a product which includes pharmacy services, you consent to us (or our healthcare partner) using a third party service provider (and / or any of their appointed agents) to carry out the necessary searches, verify your identity and you agree to us (or our healthcare partner) sharing the information required for them to do so. This includes information such as your name, date of birth and address. 

By consenting, you understand that your personal data will be processed in line with the service providers’ privacy notices and can find the relevant privacy notices here.

Choice of Treatment

After you complete an online consultation form you may, in some cases, be shown a range of possible treatments – the options and prices are indicative only. Ultimately the clinicians will determine if the medication is safe and appropriate for you, by assessing your best interests based on all relevant information.

To ensure adherence to best practice, professional codes of practice and remain within legislation and regulatory guidance, the clinician and/or healthcare partner makes no binding commitments to prescribe and/or supply you with the medication that was initially offered or selected and reserves the right to reject any orders. The healthcare partner also reserves the right to limit the amount and frequency of medication supplied and reject orders. In any event, you will only be charged for the medication that is supplied.

The healthcare partner endeavours to keep you informed of its decisions and, where possible, make decisions after consulting with you.

Primary Care Notification

It is important that your GP is kept informed of any medication or treatment you are receiving outside of their care. This is because they may hold the most complete records about your health, which is important for the provision of safe and effective care.

Unless you explicitly ask us or our Partner Pharmacy not to, or it is determined that it is not essential for the provision of services, your GP will be informed about any medications or treatments that are provided to you.

It is important that you understand that not sharing this information may put you at risk and result in disjointed care. Therefore, this information sharing is essential. If you ask for information not to be shared, or you revoke your consent, this may mean that we will be unable to provide you with our services.

Where it is determined that we can provide services in the absence of Primary Care Notification, you agree that you are personally responsible for and will notify your GP and other health and care providers that you are undergoing treatment or using medication.

If you would like to revoke your consent and opt out of Primary Care Notification, please email our healthcare partner.

For more information on consent and confidential patient information, please see here.

Dispensing & Delivery of Medication

Our healthcare partner’s clinicians and pharmacy team work closely together and with us. This helps us to try to ensure that the treatments prescribed to you are kept in stock, delivered promptly (usually next day once the pharmacy team have reviewed your consultation) and supplied to you at the best price possible.

Upon receipt of the relevant information (including your completed questionnaire and consultation) and payment, our healthcare partner will aim to respond to you within 24 hours on a weekday and 48 hours on a weekend (subject to any national or bank holidays). Please note that these timeframes are guidelines only and, although our healthcare partner will do its best to meet them, it cannot guarantee them.

If the clinician approves your treatment and issues you a prescription, this will be transferred to their pharmacy team for processing, dispensing and delivery. Where approved, our healthcare partner will fulfil and dispense your prescription.

If you prefer, our healthcare partner’s prescribers can transfer your prescription to another pharmacy or provide this to you to have dispensed at a pharmacy of your choice. Please note that in this case the price shown on our website will not apply, as you will need to pay the dispensing pharmacy directly the price they choose to charge.

There will also be a consultation fee (inclusive of a prescribing fee) payable to our healthcare partner and an administration fee, either for the platform our healthcare partner uses to securely transfer your electronic prescription to the pharmacy of your choice or for posting this out to you by tracked post.

In line with the medication titration (dosing) schedule, costs may vary during the course of this programme. By subscribing to the service, you agree that these costs may be charged to your account.

Cancellation & Refunds

Once an order has been placed by you, it cannot be cancelled as it is usually processed within 24-48 hours. As with any medication supplied by a pharmacy, once it has left the healthcare partner’s location, it cannot be refunded.

Whilst our healthcare partner may, under some special circumstances and at its discretion, consider a cancellation request, you agree that once you place the order, you have no legal right to cancel your order under The Consumer Protection (Distance Selling) Regulations 2000, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other applicable consumer protection legislation.

Damage & Errors

Our healthcare partner is not responsible for any damage that may occur in transit and is not liable for any delay or failure caused by circumstances beyond its control, including but is not limited to postal delays, missed deliveries, missed deliveries not collected promptly or similar.

Although our healthcare partner takes all necessary and reasonable precautions for safe transit, if the medication that you receive has been damaged materially, please contact our healthcare partner before use.

Please note that if you have received an item that has been dispensed in error or does not match your prescription, our healthcare partner will accept these returns and correct this error with urgency and as soon as is practicable. Please contact us or our healthcare partner immediately and do not use the medication.

If you have any complaints around the prescription order, please contact the healthcare partner via the contact details above or the manufacturer of the medication.

Use of Medication

Safe Use of Medication

You agree that you will use medications as directed by your clinician and/or our healthcare partner for the symptoms or condition they are prescribed for.

You must read the Patient Information Leaflet (PIL) supplied with your medication prior to using the medication and use the medication as per the manufacturer's instructions outlined in them.

You will ensure that you do not use medication after its expiration date which is marked on the manufacturer’s box.

You agree that any medicines supplied to you will only be used by yourself for the condition or treatment it was supplied for. You will not share your medication with another person.

You will ensure that you will dispose of medication appropriately. Unused medication should not be thrown in household rubbish or disposed of down the drain. Instead you should return these to the pharmacy (or any pharmacy) who will arrange secure disposal.

We and our healthcare partner attempt to be as accurate as possible in the supply of medication but there is always a slight chance of human error. In the event that you receive medication which is not meant for you, receive incorrect medication, receive the incorrect dose, receive medication which has passed its expiration date or similar, please contact us or our healthcare partner immediately and do not use the medication.

Off-Label Prescribing

Our healthcare partner will only prescribe off-label when doing so is evidence-backed, widely accepted clinical practice and where a suitable alternative licensed medicine is not available or is not suitable for you.

If you are prescribed medication off-label, we will ensure that you are informed about this, what it means and give you a way to ask further questions.

Please be aware that information online and even in the manufacturer's Patient Information Leaflet may not be tailored to why and how you are off-label. 

Please note that where a Treatment Plan contains off-label use of medications, additional safeguards may be added, such as regular check-ins and a requirement for SCR review.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to punctually update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.  For more detail, please review our Returns Policy.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party, and not ourselves.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please click here.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall HANX Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless HANX Limited and our parent, subsidiaries, affiliates, partners, officers, directors, advisors,  agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either yourself or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@hanx.co.uk

SECTION 22 - REFERRAL PROGRAM

HANX referral program enables you to refer a friend to earn a reward discount. In participating in the referral program you agree to abide by our standard Terms and Conditions and Privacy Policy

The referrer must be a registered HANX customer and a resident of the United Kingdom (we hope to be able to offer this internationally in the future, but this is limited to the United Kingdom at the moment).The referred customer must have not previously shopped with us on hanxofficial.com.

The referral discount will be provided as a personalised link, with a discount of £5 GB and will be applied to purchases of £15 and above only.

The Referrer may earn a Referrer Discount toward future HANX purchases if a Referred Customer clicks on the Referrer’s Referral Link and creates a new account, and places an order on hanxofficial.com To receive the Referred Customer Discount, the Referred Customer must click on the Referrer’s Referral Link and place an order on HANX’s website. The referral discount will be automatically applied to the order and is valid for one-time use only and must be used within 30 days of receiving the referral discount.

The referral discount cannot be combined with other offers, and cannot be applied to all products (Bundles, HANX Fix pharmacy products).

HANX Limited reserves the right to cancel the HANX Limited Referral Program or to change these Terms & Conditions at any time in its sole discretion.  

SECTION 23 - NEW20 DISCOUNT

This offer is only available on Condom 10 packs, 3 packs, Libido Lift and 50ml Lubricant. It is only available on one-off purchases (and not subscriptions), nor is it available on bundles, other products (e.g. Condom 30 or 50 packs, the Subtle Zip Pouch) or HANX Fix pharmacy products.

SECTION 24 - FREE SHIPPING OVER £30

Free standard shipping is offered on all baskets where the value is above £30. This excludes subscription products, which automatically receive free shipping. HANX reserves the right to change this threshold. 

SECTION 25 - PRODUCT MIGRATION

HANX Limited, when migrating new stock from new manufacturers in, holds no liability for any information on-site that may refer to original products and not the new line. All information on packaging is correct, and the changes will be reflected on product pages when migration is fully complete.

SECTION 26 - CONTRACEPTIVE PILL SUBSCRIPTION

Alongside all the information laid out in SECTION 6 - “HANX Fix” PHARMACY TERMS, Pill subscriptions recur at 80 day intervals for 4 orders. After these 4 orders (which provide a year's worth of product), your prescription will need to be renewed and another subscription taken out.

SECTION 27 - CINDY WARRANTY

Cindy, the clitoral suction toy, has a 6-month warranty (starting from the time of product shipment). Please contact hello@hanx.co.uk with the subject line 'Cindy - Warranty' and we will be able to look into issuing a replacement or equivalent refund after the device has been returned and checked to ensure it is defective.