Please see below for:

• a- HANX Branded Products (including condoms, lubricant, supplements, and Cindy)
• b- HANX Fix provided by our partner Phlo Delivery (including contraceptive pills and vaginal health treatments)
• c- HANX Fix Weight Management provided by our partner Blueco/ Pharmalogic (including weight management medication)

a- HANX Branded Products Delivery

HANX branded products include our condoms, lubricants, supplements and pleasure toys. Please be aware of the additional postal charges that may apply to your order at checkout based on what you order, the quantity you order and your delivery address, including country. 

We typically use local postal services to deliver our HANX goodies, and proof of delivery is not captured. Once our goodies have been properly dispatched from us under the control of the local postal services, you agree you cannot hold us responsible for delays relating to the delivery of your order. 

The time it may take to dispatch your order may vary, but if you ordered by 12pm on a working day, we would aim to dispatch your order within 1-2 working days.

If you place an order for multiple products, please be aware that they may be subject to delays depending on your local post office’s sorting. We therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.

If you are a UK customer and your HANX package does not fit through your letterbox and you are out when it is delivered, Royal Mail should leave a card at the address with information about collection or re-delivery. Please contact Royal Mail, first, if they have attempted to deliver. If you are an international customer, please confirm such arrangements with your local postal service.

If there will be a change to your delivery date due to an issue with our HANX availability, or other issues prior to your order being dispatched, we will contact you and provide a new estimated delivery date.

United Kingdom:

**Due to Brexit, orders to Northern Ireland go through customs clearance and therefore need the commercial invoice with all order details attached to the outer box. This means the contents of the order will not be discreet. We are sorry about this as we pride ourselves in being discreet, however, we have to follow customs terms.**

• Standard delivery on HANX branded products small parcel deliveries is £3.50. This is via a courier service and should arrive in 48 hours.
• Express delivery for small parcel deliveries is £5.50. This is via a courier service with 24 hour delivery. Cut off is 12pm on the previous day.
• Cut-offs apply for Monday - Friday. Any orders made after this point will be delivered the following working day (*Excluding UK Bank Holidays).
• Orders to Northern Ireland and the Scottish highlands take longer than 48 hours. Please track your order once you receive your dispatch email. 

Ireland & Mainland Europe: 

***EU Destinations - We’re currently reviewing EU shipments so these have been put on hold. Please bear with us and check back soon for more information - direct any urgent enquiries to hello@hanx.co.uk***

Please note that during public holidays, delivery can take a little longer.

If you have not received your HANX within the timeframe stated, please send a message with your order details to hello@hanx.co.uk.

For subscription amendments, please head to your account portal. For cancellations, please contact hello@hanx.co.uk. 

b- HANX Fix provided by our partner Phlo Delivery

HANX Fix provided by our partner Phlo: We ship orders once our pharmacy has approved the order for HANX Fix products (pharmacy offering). Patient age criteria for this service is currently 18 to 65 years old. Shipping takes between 1-5 days.

Fix orders cannot be cancelled after being dispatched, due to the nature of these products. Orders cancelled before dispatch may be liable to a partial refund at our discretion to cover costs already incurred. This will be evaluated on a case by case basis, and cancellation may not be possible.

Contraceptive Pill

Contraceptive Pill subscriptions recur at 80 day intervals for 4 orders. After these 4 orders (which provide a year's worth of product), your prescription will need to be renewed and another subscription taken out.

If you wish to make any amendments to your Pill subscription, please email hello@hanx.co.uk.

Emergency Contraceptive Pill

Important: in order to receive the emergency contraceptive pill as an Express (next day) delivery, we recommend choosing Ella One. For all other emergency contraceptive pill varieties, orders must be placed before 1pm, Mon-Thurs to be fulfilled in time. 

• If you have ordered Emergency Contraception, this is time sensitive and needs to be taken as soon as possible. The patient information leaflets inside the pill boxes will give you the full details, so please be sure to check these. We will always do our best to get this out to you as quickly as possible once your order is approved by our pharmacy partner. We remind customers at checkout to pay close attention to this time window. However, there is a possibility of delays to delivery due to situations out of our control: i.e. our courier partners are unable to fulfil the delivery within the specified timeframe due to unexpected circumstances or events outside of their control. 
• We would always advise customers to keep a close eye on their tracking information for products which need to be used within a certain timeframe. Tracking will be sent out with all orders. If you suspect there may be an issue with your delivery please reach out to fix@hanxofficial.com as soon as possible with your order details.
• Our customer happiness team works 9-5 Monday-Friday. If you are concerned about the timeframe of your delivery we would always advise you to speak to a pharmacist or doctor as soon as possible.

c- HANX Fix Weight Management provided by our partner Blueco/ Pharmalogic

Once you place your order with the HANX Weight Management provided by our partner Blueco/ Pharmalogic, our clinical team will review your consultation within 10 business hours, and process 12 business hours after being approved. Orders placed before 11am, which do not require any follow-ups, will typically be reviewed and dispensed on the same working day.

For the HANX Weight Management provided by our partner Blueco/ Pharmalogic, your order will be shipped using DPD.

If you select the DPD Shipping Service, you will get your parcel sent out with a delivery PIN you will need to give the courier on arrival. 

Reconsign and Redelivery charges:

• Failure to provide a pin number for your DPD delivery will mean your order will be sent back to the pharmacy, and no second delivery attempt will be made, for security reasons.
• Two failed delivery attempts (for example if no-one is in to receive the order), means the order will be sent back to the pharmacy upon second unsuccessful delivery attempt, due to the cold chain nature of the delivery.
• You cannot delay your delivery or schedule a preferred second delivery attempt day, once it's with DPD it will be out for delivery on the next working day (including Saturdays), due to the cold chain nature of the delivery.
• Orders returned to the pharmacy due to an unsuccessful delivery cannot be cancelled and are not refundable, due to the nature of the product.

Unfortunately, at present, customers in Offshore locations are not eligible to participate in the HANX Weight Management provided by our partner Blueco/ Pharmalogic. Offshore locations include:

• Channel Islands
• Isle of Man
• Northern Ireland
• Scottish Islands
• Scottish Highlands

The HANX Weight Management provided by our partner Blueco/ Pharmalogic is subscription only.

Your subscription will renew at 30 day intervals. Before the shipment of each subscription, you will be required to fill in a follow-up consultation before the payment is taken and shipment made. If you fail to complete the follow-up consultation, your order will not be shipped and you will not be charged. 

If you wish to make any amendments to your Weight Management subscription, please email hello@hanx.co.uk.

We know you’ll be very excited/in a rush to get your hands on your HANX but please be aware of the additional postal charges that may apply to your order at checkout based on what you order, the quantity you order and your delivery address including country. 

We typically use local postal services to deliver our HANX goodies, and proof of delivery is not captured. Once our goodies have been properly dispatched from us under the control of the local postal services, you agree you cannot hold us responsible for delays relating to delivery of your order. 

The time it may take to dispatch your goodies may vary, but for example if you ordered by 12pm on a working day, we would aim to dispatch your order within 2 working days.

If you place an order for multiple products, please be aware that they may be subject to delays depending on your local post office’s sorting. We therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.

If you are a UK customer and your HANX goodies package does not fit through your letterbox and you are out when it is delivered, Royal Mail should leave a card at the address with information about collection or re-delivery. Please contact Royal Mail, first, if they have attempted to deliver. If you are an international customer, please confirm such arrangements with your local postal service.

If there will be a change to your delivery date due to an issue with our HANX goodies availability (heaven forbid!), or other issues prior to your order being dispatched, we will contact you and provide a new estimated delivery date.

For HANX branded products, if you think your order hasn't been delivered, please check with your local postal provider to see if they’re holding it. If you are a UK customer, this is likely to be your local Royal Mail delivery office (https://www.royalmail.com/delivery-and-collection-office-finder).

You must report all lost or undelivered boxes online within 7 days of the expected last day of delivery shown in your confirmation email. 

To notify us of an undelivered product, please forward your ‘your order has been dispatched’ email to us at hello@hanx.co.uk.

If you change address, you must update your address details in the relevant section of the website to ensure that products are not sent to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any products posted to the wrong location. You can update your address details in your account section here.

As it’s sadly out of our control we reserve the right to not accept orders from you, and to cancel your account, if it becomes apparent that, in our opinion, the postal service in your area is too unreliable.

Our goal is your pleasure so if you are dissatisfied with any orders that you receive from HANX, please contact our customer services team on hello@hanx.co.uk and we’d be happy to help.

For all weight loss medication deliveries, please email hello@hanx.co.uk for an update. All weight management medication order will be dispatched via DPD, only when this has been approved by a prescriber.

If any of our HANX products are inherently defective or damaged in transit, then subject to us agreeing that the relevant product is defective or has been damaged in transit to you, we will provide you with a replacement, or if the same product is unavailable, then a suitable alternative if possible or, at our discretion, a refund. 

Whilst it is rare, as latex condoms (regardless of brand) are made from a natural material they can from time to time, split under different circumstances. As a medical device, our condoms are CE certified and FDA cleared, and undergo rigorous testing to achieve this certification. However, if your condom product breaks in use, we will investigate this seriously with our manufacturer, and if found to be faulty, will issue a full refund. 

Any issues with your pharmacy products will need to be addressed via our pharmacy partners. Please send all details to hello@hanx.co.uk and we will look into this further for you. Please see specific terms under section 6a and 6b in Terms.  

For any of our HANX branded products you’ve bought online, you have a legal right to change your mind within 28 days and receive a refund by way of the original payment method, unless the seal has been broken for health protection and hygiene reasons.

When you’re sending your HANX products back because you’ve changed your mind, you will be responsible for shipping costs and ensuring they are returned to us undamaged.

If you are returning the product please email hello@hanx.co.uk in the first instance with the subject line: "Returns" and please state your order number and reason for return within the email. Items need to be in their original packaging without any tampering. Any evidence of this or usage will mean we have the right to refuse refund. Please include a piece of paper with your name, email address and order number. We will not refund the cost of returning your order to us. If you received any promotional discounts upon payment, any refund will only reflect the amount you actually paid.

Please send to: HANX Returns, Delta Fulfilment, c/o Mainetti, Bedwell Road, Wrexham Ind Estate, Wrexham, LL13 0TS. 

Please remember to include your name, email address and order number.

We will process the refund due to you as soon as possible and, in any case:

1. a) 14 days from the day you:
2. return any products delivered to you; or
3. provide evidence that you have returned them; or
4. b) if there were no goodies supplied, 28 days from the day on which we are informed about your decision to cancel your order.

Unfortunately, none of the HANX Fix pharmacy products (including HANX Fix provided by our partner Phlo and HANX Fix Weight Management provided by our partner Blueco/Pharmalogic) are eligible for returns, due to the nature of the products.

We will not be liable to you for any lack of or delay in performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control, including without limitation - strikes, lock-outs or other industrial action by third parties, changes in legislation including import tariffs/duties and border controls, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic, or other natural disasters, or failure of telecommunications networks, or impossibility of the use of shipping, aircraft or other means of transport.

We only supply our products for domestic or private use and in accordance with their accompanying instructions for proper use. You agree not to alter our products. You also agree not to use our products for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in this clause or otherwise in these terms and conditions shall exclude or in any way limit our liability for fraud or fraudulent misrepresentation; death or personal injury caused by our negligence; breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; under Part I of the Consumer Protection Act 1987; or any other liability to the extent the same may not be excluded or limited as a matter of law. We are not responsible for any loss or damage that is not foreseeable.

For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

We may end the contract if you break it or we believe you will or maybe about to breach these terms and conditions. We may terminate or restrict your use of our service, for any reason and without notice.