HANX Christmas FAQs

Please note: our customer support team is taking some digital downtime over the festive period. 

Messages to hello@hanxofficial.com received between Tuesday 23rd December 2025 - Thursday 1st January 2026 will be picked up when we are next online. Our team will return at Friday 2nd January 2026 09:00-17:00 GMT.

Kindly note, no changes can be made to orders during this time.

For non urgent support with existing weight management subscriptions, you can email the team at the following email address, careclinics@pharmalogic.org.

For support with a recent order, returns and exchange T&Cs, the following links may be helpful:

Ordering the Emergency Contraceptive Pill

Weight Management Subscriptions

Damaged or Defective Product

General Product FAQ’s

Delivery Support

🇬🇧 UK Christmas Shipping Cut Off Information

To receive your HANX order in time for Christmas, please place your order by the dates below:

HANX Products (Condoms, Lube, Libido Lift, Cindy)

- Thursday 18th December midday for standard delivery
- Friday 19th December midday for express delivery

Pharmacy Services (Emergency Contraception, Hormonal Contraception and Intimate Health Treatments)

- Thursday 18th December midday for standard delivery
- FYI: no orders will be shipped on the 25th, 26th or 1st January

Weight Management Programme - Christmas Period

The last day of pre-Christmas shipping for existing customers is 22nd December.
Our pharmacy will not be processing orders between the 23rd and 28th December.
New orders placed during this time will be prioritised for processing between 29th and 30th December.

Weight Management Programme - New Year Period

Our pharmacy will not be processing orders between the 31st December - 1st January. New orders placed during this time will be prioritised for processing on 2nd January.

Please note: HANX is not liable for shipping delays and returns for orders placed outside of these stated timelines.

🇺🇸 US Christmas Shipping Cut Off Information

To receive your HANX order in time for Christmas, please place your order by the dates below:

- Thursday 18th December midday for UPS standard delivery
- Friday 19th December midday for express delivery